Refund Policy

1. Eligibility for Returns
We accept returns or refunds only for items that are damaged, defective, or incorrect upon arrival.
To qualify, you must send a clear unboxing video showing the parcel being opened, including the shipping label and the condition of the product. Without this video, we cannot process a return or refund.

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2. How to Request a Refund

• Email us at [insert email address] within 48 hours of receiving your order.

• Include your order number, a description of the issue, and the unboxing video.

• Our team will review your request within 3–5 business days and contact you with the next steps.

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3. Conditions

• Products must be unused, unopened, and in their original packaging.

• Refunds apply only to eligible cases (damaged, defective, or wrong item received).

• Shipping fees are non-refundable.

• We reserve the right to decline requests that do not meet these conditions.

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4. Exchange Policy
If your claim is approved, we may offer an exchange or store credit instead of a cash refund, depending on product availability.

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5. No Returns For:

• Used or opened perfumes/oils

• Items without video proof

• Orders beyond the 48-hour claim period

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6. Refund Processing
Approved refunds will be issued via your original payment method within 7–10 business days, depending on your bank or payment provider.

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7. Contact Us
For any refund or return concerns, email us at hello.parfumph@gmail.com with your order number and details.

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